Thank you for shopping with Zimco.Store! We strive to provide you with a seamless shopping experience and ensure your order is delivered as quickly and efficiently as possible. Please read our Shipping Policy for more information on how we process and ship your orders.
1. Shipping Areas
We are pleased to offer shipping within the United Kingdom and select international locations. For international orders, please contact us for availability and shipping details.
2. Processing Time
Once your order is placed, it will be processed and dispatched within 1-2 business days (excluding weekends and public holidays). Orders placed after 3:00 PM (GMT) will be processed the following business day.
You will receive an email confirmation once your order has been dispatched, along with a tracking number to monitor the delivery status.
3. Shipping Methods & Delivery Time
We offer the following shipping options for delivery within the United Kingdom:
- Standard Shipping:
Estimated delivery time: 3-7 business days
Costs are calculated at checkout based on the size and weight of your order. - Express Shipping:
Estimated delivery time: 1-2 business days
Costs are calculated at checkout based on the size and weight of your order.
For international shipping, delivery times will vary depending on your location. You will be provided with an estimated delivery time during checkout.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. You will be shown the available shipping methods and their respective costs before you complete your purchase.
Free Standard Shipping is available for orders over £50 within the UK.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to follow your order’s progress via the carrier’s website.
If you have any issues with tracking your order, feel free to contact us at Support@zimco.store, and we’ll be happy to assist.
6. Shipping Delays
While we strive to meet the estimated delivery times, please note that shipping carriers may experience delays beyond our control. Weather conditions, public holidays, and other unforeseen circumstances may affect delivery times.
If there are any significant delays with your order, we will notify you immediately and provide you with updated tracking information.
7. Lost or Damaged Items
If your order arrives damaged or you suspect it has been lost in transit, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, either by sending a replacement or processing a refund, depending on the situation.
Please include photos of the damaged packaging or product when you reach out, as this will help us resolve the issue more quickly.
8. Incorrect Shipping Information
It is your responsibility to ensure that the shipping information provided at checkout is accurate and complete. If an incorrect or incomplete address is provided, we may not be able to deliver your order, and you will be responsible for any additional shipping fees incurred.
If you notice an error in your shipping information, please contact us immediately at Support@zimco.store, and we will do our best to correct the details before your order is shipped.
9. Customs and Import Duties (International Orders)
For international orders, please note that customs fees, import duties, and taxes may be applied by your country’s customs authorities. These fees are the responsibility of the customer and are not included in the shipping charges.
Please check with your local customs office for more information on potential fees before placing an order.
10. Contact Us
If you have any questions about shipping, or if you need assistance with your order, feel free to contact us:
We are here to ensure your shopping experience is smooth and enjoyable!
By shopping with Zimco.Store, you agree to this Shipping Policy and our terms of service.
